Petsmart Trip - Fail.

Today I went to Petsmart in hopes of getting some free dog treats, toys or a bone.  I heard that Petsmart had a closeout sale going on for the nylabone brand and I had 4 coupons all $1.50 - $2.00 off!

I guess I never really paid attention to the difference between Petsmart & Petco so I went to Petco first, realizing it wasn't Petsmart, I decided to walk around and look since I was already there.  I guess I never really paid any attention before to the price of dog items because they are really really expensive compared to all the things I can get for less than a $1.

Since I was next to Target, I stopped in and bought a pillow, and a few other free things.  Then headed off to Petsmart.  The cheapest Nylabone toy product that our Petsmart had was $14, so that was an instant no go. I was able to find these items of interest:

FIND: 

Blue Bakerie Dog biscuits for $2.37 on closeout and with my $1 off coupon = $1.37 

Nylabone Edible $0.77 on closeout, my $1.50 coupon they wouldn't even scan!!!

I spoke with the manager because I was disturbed that they couldn't just ring it up for $0 if the overage was the problem.  The coupon specifically stated ANY edible Nylabone Product so it wasn't the coupons fault but the manager wouldn't even scan it to see what it would do.  Now at most other stores this would make you $0.73 or at least be Free!

I didn't buy it and I took my coupon back. I did buy the dog biscuits because I felt guilty for calling the manager over.  I don't like to cause a fuss in the store, I just want to know what is right.

I tried to look up the coupon policy on Petsmart's website, but all I found was this and it is very vague.  I did a brief search on Petsmart coupon policy and came up with at least a handful of other blogs listing troubles at Petsmart with coupons - guess I won't be back.  Plus without a coupon, everything there is way over priced anyways.  I'll stick to Target & Walmart for dog food - thanks.


POLICY AS STATED ON PETSMART.COM:
If using a coupon code, it must be entered during checkout in the designated Coupon Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. PetSmart reserves the right to restrict use of coupons on certain products, weight and destination fees, and expedited shipping charges. Online coupons are not valid in PetSmart stores unless otherwise stated in the offer terms.